International Deliveries from Prestige Whisky

Over the recent festive period we had issues with deliveries into Europe. When the business was set up we expected deliveries into Europe to take around ten to fourteen days.

In December 2009 it actually took over three weeks. We had just chalked this down to either customs delays or simply the Christmas rush.

In fact we've now had one order in particular to Belgium outstanding since the 6th of January - a total of 28 days today. Obviously we're actively investigating the circumstances around this delivery with a view to establishing if this is a delay or a lost package. However I think it's important that we be honest with Prestige Whisky customers so I wanted to outline a couple of important issues around overseas postage.

Clearly we're reliant on overseas courier companies who receive handoff from our reliable UK partners. At the moment we actually pay more for mainland European package delivery than we charge on to our clients - there are a number of reasons for us subsidising this service but one thing is apparent that unless we were to hike the rate charged astronomically we aren't in a position in Europe to offer a reduced turnround on delivery times.

However, we are still keen to offer a service outside the UK, it just seems that cutomers may need to be extremely patient.

With this in mind, and we will update the website accordingly I have to warn overseas customers that it can take several weeks for consignments from the UK to arrive with them. Please bear this in mind when ordering.